Q: Is it not too early to begin season ticket renewals?
A: Season ticket renewals and sales in MLS typically begin two to three months prior to the end of the current season. This is an entirely normal process.
Q: What products are available aside from season tickets?
A: This year, in addition to season tickets, fans have the opportunity to purchase Half-Season Packs which give them access to any nine matches which are included in the season ticket package (a choice of any nine MLS regular season home matches and Amway Canadian Championship matches). 5-Packs will also be made available, allowing fans to choose 5 matches that they’d like to attend, based on availability. Students can also purchase Student Season Tickets which gives them access to a Student Section at BC Place for all MLS regular season and Amway Canadian Championship home matches.
Q: Has pricing gone up over 2013 prices?
A: The 2014 total price is less than 2011, 2012, and 2013 pricing (except for Green, Teal/White approximately the same). Average total season ticket price down 4% (2013 - $737.38, 2014 - $711)
2014 total pricing, with the 12% offer, is the lowest season ticket pricing offered by Vancouver Whitecaps FC since joining MLS.
Q: What benefits do season ticket holder receive over single ticket buyers?
A: Season ticket holders receive significant savings over individual match tickets, the opportunity to purchase pre-sale tickets for playoffs and friendlies which include securing your current seats plus additional seats, pre-sale opportunities for select concerts at BC Place, discounts on Whitecaps FC merchandise, and a dedicated account manager to assist with all your ticketing needs. Season ticket holders also have the opportunity to participate in the club’s loyalty program which was launched in 2013. Season ticket holders also have the opportunity to benefit from the club’s referral program.
Q: How many matches are included in my season ticket package?
A: Season ticket holders will receive tickets to all regular season MLS and Amway Canadian Championship home matches.
Q: Why doesn’t my 2014 season ticket divide evenly by a set number of games?
A: Each 2014 season ticket includes all 17 Major League Soccer regular season home matches and all home Amway Canadian Championship matches. If the club makes the finals of the Amway Canadian Championship, the total matches included in the season ticket price will be 19 matches.
Given all the components of the season ticket price (base price, facility fee, GST on the base price, and the order processing fee), the overall price does not divide evenly, so there will be some small price differences in some matches in each colour category (typically less than $0.10 overall) to ensure the total prices balance after all matches.
Q: Will CONCACAF champions league and friendlies be included in my 2014 season ticket package?
A: Whitecaps FC season tickets will include all regular season MLS and Amway Canadian Championship home matches. Season ticket holders will receive the first right of refusal to puchase their own seats plus extra tickets for all additional Whitecaps FC matches including international friendlies, playoffs, and CONCACAF champions league matches.
Q: How much do I owe as a deposit to secure my 2014 season tickets?
A: Season ticket holders have the option of paying in full at the time of purchase, or paying a 50% deposit at the time of purchase with the remaining 50% due by December 1, 2013. A third option is to pay a 50% deposit at the time of purchase, 25% due by December 1, 2013, with the remaining 25% due on or before February 1, 2013.
Q: What is the season ticket cap?
A: Whitecaps FC will cap sales at 16,500 full season equivalents.
Q: I’ve tried to recalculate the GST on my invoice and it’s not exactly 5%?
A: For the 2014 season, your invoiced amount contains a $2.75 per match Facility Fee that we, as a tenant at BC Place, are required to charge by BC Place. Each 2013 Season Ticket has Facility Fees totalling $52.25 embedded within it. If you subtract that amount from your base ticket price, the remaining amount is the taxable amount that Whitecaps FC have used to calculate GST.
Q: If I purchase a Half-Season Pack do I get the same seat at each match?
A: Half-Season Pack purchasers are not guaranteed the same seat each match, but tickets will all be in the same price category.
Q: When can I select the matches I attend?
A: Half-Season Pack tickets can be selected once the MLS and Amway Canadian Championship match schedules are confirmed. Match selection is subject to availability.
Q: If I purchase a Half-Season Pack, do I need to book all my tickets at the same time or can I do it throughout the season?
A: Half-Season Pack purchasers have one opportunity to select the 9 matches they will attend. Half-Season Pack purchasers will be notified when schedules are confirmed and when tickets can be reserved.
Q: What benefits do Half-Season Pack purchasers receive over single match buyers?
A: Half-Season Pack purchasers will receive significant savings of up to 12% (dependent on price category) over single match buyers. Half-Season Pack purchaser will also receive pre-sale opportunities (after season ticket holders) for pre-season matches, playoffs, friendlies, and other events at BC Place.
Q: Are Half-Season Packs available for suites?
A: Half-Season Packs are not available for suites.
Q: Why are Half-Season Packs not available in Green and Pitchside Club sections?
A: Half-Season Packs are not available in Green and Pitchside Club sections due to the limited inventory available.
Q: When can I purchase a 5-Pack?
A: 5-Packs will go on sale at the same time as Season Tickets and Half-Season Packs.
Q: If I purchase a 5-Pack do I get the same seat at each match?
A: 5-Pack purchasers are not guaranteed the same seat each match, but all 5-Pack tickets will be in the same price category.
Q: When can I select the matches I attend?
A: 5-Pack tickets can be selected once the MLS and Amway Canadian Championship match schedules are confirmed. Match selection is subject to availability.
Q: If I purchase a 5-Pack, do I need to book all my tickets at the same time or can I do it throughout the season?
A: 5-Pack purchasers have one opportunity to select the 5 matches they will attend. 5-Pack purchasers will be notified when schedules are confirmed and when tickets can be reserved.
Q: What benefits do 5-Pack purchasers receive over single match buyers?
A: 5-Pack purchasers will receive significant savings of up to 10% (dependent on price category) over single match buyers.
Q: Are 5-Packs available for suites?
A: 5-Packs are not available for suites.
Q: Who is eligible to purchase the Student Season Ticket?
A: The Student Season Ticket is designed for lower mainland university and college students with a valid student ID.
Q: What section is the Student Season Ticket in?
A: The Student Season Ticket seating is in the top of the White section at BC Place, with assigned seating. Student season ticket holders must enter through Gate G.
Q: What type of identification needs to be provided to purchase the Student Season Ticket?
A: Valid student ID must be presented in order to purchase the Student Season Ticket. If the student ID does not include a photo, a second piece of valid photo ID must also be presented.
Q: Are Student Season Tickets transferable?
A: Student Season Tickets are non-transferable.
Q: Can I purchase more than one Student Season Ticket?
A: Each student can puchase one Student Season Ticket.
Q: Why is the Student Season Ticket $199?
A: The Student Season Ticket is $199 which offers a 65% savings for students over single match tickets. The ticket does not offer the benefits associated with Season Tickets. The Student Season Ticket is non-transferable, or pre-sale opportunities.
Q: How many Student Season Tickets are available?
A: A limited number of Student Season Tickets are available. Students are encouraged to act quickly to ensure they are not left disappointed.
Q: How can I purchase a Student Season Ticket?
A: Students interested in purchasing the Student Season Ticket can call Whitecaps FC at 604.669.9283 ext. 2, or purchase online at whitecapsfc.com.
Q: Who is eligible for the referral program?
A: All 2013 season ticket holders who have renewed for the 2014 season, as well as any new season ticket holders who have already signed up for the 2014 season.
Q: How does the referral program work?
A: Every referral you make will earn you a 6% commission which will be credited to your account, while the new season ticket holder you referred will receive 6% off of their 2014 season tickets. (Please note: the 6% commission you receive is on the base price of the purchase, not including tax or fees)
That 6% commission will go towards your own 2014 season ticket purchase. If you have already paid in full for your 2014 season tickets, then you will be refunded the commission amount to your credit card on December 1. Additionally, you will also receive 1,000 2014 ‘Caps Card Loyalty Rewards points per seat.
Example: Referral buys 2 purple tickets and receives a 6% discounted purchase of $1,728 ($864 x 2 seats) – regularly $1,838 ($919 x 2 seats). The person who made the referral then gets a commission amount of $98.72 ($49.36 x 2 seats), plus 2,000 ‘Caps Card Loyalty Rewards points (1,000 x 2 seats).
Q: Who can I refer for it to count as a referral?
A: Anyone who did not purchase season tickets during the 2013 season. All referrals must be new accounts.
Q: How do I get a referral?
A: You can earn a referral either from an online reference from a new season ticket holder, or via reference by phone.
Q: How many of my 2013 seats do I need to renew to be elibigle for the renewal program?
A: You must renew the same number of seats you held in 2013 (or more) in order to receive the referral rebate. Example, if you had three season tickets in 2013, you must renew all three in 2014 to be eligible for the referral rebate.
Q: What can I use my 6% rebate on?
A: Rebates can only be applied to 2014 season ticket purchases. The rebate will be applied to your account if you have not already paid in full for your 2014 season tickets. If you have paid in full, or if the value of your rebate is greater than your remaining ticket charges, you will be credited your rebate to your credit card on December 1.
Q: What if someone I referred already purchased season tickets but forgot to mention me as their referral, can I still receive the rebate?
A: If not mentioned at the time of purchase, any referral must be communicated to a Whitecaps FC account representative within 5 business days after the time of purchase.
Q: What is the ‘Caps Card?
A: The ‘Caps Card is your paperless Season Ticket, Loyalty Rewards Program, and food and merchanside discount card.
Q: What is the ‘Caps Card Loyalty Program?
A: Exclusive to Whitecaps FC Season Ticket Holders, fans can collect points by attending matches, purchasing food, beverage, and merchandise on match days, referring a friend, amongst other ways. Points can then be redeemed for one of a kind experiences and exclusive rewards.
Q: Does my 2013 ‘Caps Card carry over to 2014?
A: ‘Caps Cards do not rollover to the following season. All 2014 season ticket holders will be sent a new card.
Q: Do my ‘Caps Card Loyalty Rewards points carry over to 2014?
A: ‘Caps Card Loyalty Rewards points expire after December 31, 2013, and do not rollover to the following year.
Q: When will I receive my 2014 ‘Caps Card?
A: ‘Caps Cards will be sent approximately one month prior to the commencement of the 2014 MLS season.
Q: When I transfer my tickets through account manager, who does the recipient have to create their own account?
A: New customers must create a new account so we can ensure safe transfer of ownership of the tickets through our system.
Q: How can I pay for my tickets?
A: The club accepts VISA, MasterCard, and American Express. If you wish to pay by Interac, in cash, or by cheque, please contact your Whitecaps FC account representative for more details.
Q: Is the club planning to host a friendly in 2014?
A: The club will evaluate all opportunities and will look to host a friendly if the right opportunity presents itself.
Q: What is the Pitchside Club?
A: The Pitchside Club, formerly Loge, provides fans with sightlines that are second to none. Pitchside Club seats are where the true soccer fan wants to be. Located on the pitch, Pitchside Club ticket holders use the Club Seat entrance and have access to an exclusive pitchside lounge.
Q: What is the Facility Fee?
A: The Facility Fee is a per-ticket charge that the club, as a tenant, is required to collect and pass through to BC Place.