'Caps Club Membership FAQs

2017 Season Ticket Membership

 Q: How many matches are included in my 'Caps Club Season Ticket Membership?

A: Whitecaps FC Season Ticket Memberships are a standard 18-match package, including all MLS regular season home matches and the first home match of the Amway Canadian Championship.

Should the 'Caps qualify for the CONCACAF Champions League group stage and/or Amway Canadian Championship final, those matches will be added to your Membership package at no additional cost.

 Q: What is auto-renewal?

A: Starting with 2016 to 2017 renewals, a new model has been put in place. All current Season Ticket Members will be automatically renewed for the following season with the best price of the year, with less hassle in continuing their Membership and keeping their tickets year over year.

The auto-renewal model also ensures that fans have the flexibility to cancel at any time. This new model enables fans to pay over the course of 12 months if they so choose.

 Q: What is the difference between cancelling and opting out?

A: Canceling your tickets is used to terminate your membership during the current season and discontinue payment. Should you choose not to return for the following season, you will have the option to opt-out by August 15.

 Q: How do I cancel?

A: To cancel, Members must complete and submit the online cancellation request form a minimum of 30 days prior to their desired date of cancellation.

 Q: If I choose to cancel, will I get a refund?

A: If there is another payment date within the 30 day window, the Member will be charged. Following your final payment within the 30 day window, you will no longer be charged and your tickets will no longer be valid. No refunds will be issued for terminating your ‘Caps Club Membership.

 Q: If I move away, how can I ensure my account is not auto-renewed?

A: If you would like to ensure you are not auto-renewed for the following season you can provide written notice to opt out of the following season at any time before or on August 15 of the current year.

 Q: What payment plans are available for Tier 1 ‘Caps Club Members?

A: There are three payment plans available – Monthly, 50/50, and full payment plans which ensure there is an option for all Members.

 Q: How much do I owe as a deposit to secure my 2017 ‘Caps Club Membership?

A: There are three payment plans available for Tier 1 ‘Caps Club Members:

Monthly – 12 equal payments starting in September of each year Or if purchased past September, lump sum payment to equal payment schedule based upon a September start date Monthly payments will be drawn on the 15th of each month

Full – 100% payment upon purchase and each September in subsequent years.

50/50 – 50% payment upon purchase and 50% payment on January 15th.

 Q: How will I be notified of membership changes, including pricing?

A: Any changes to pricing, or other material changes to your Membership benefits will be communicated via email, to the email address on file, at least 45 days prior to the auto-renewal date.

 Q: Can I begin paying monthly, then decide to change my payment plan option?

A: Yes. Please contact your fan services representative for more information.

 Q: Can I transfer ownership of my membership during the season?

A: Your ‘Caps Club Membership is non-transferable, however you can email your tickets through your online Account Manager to a friend.

 Q: When do payments start?

A: Payments are based on a September start each year for the upcoming season.

 Q: If I choose the 50/50 payment plan, when will I be charged?

A: You will be charged upon purchase, and then again on January 15th for the remaining balance of the purchase price.

 Q: Do I receive anything by paying during the off season?

A: The payment plan options are intended to provide further flexibility and ease of payment for Members.

 Q: Can I suspend my Membership?

A: The ‘Caps Club Membership cannot be suspended for any period of time. If a ‘Caps Club Member chooses to cancel or opt out of their Membership for a period, they would need to re-establish their Membership as per new Member policies.

 Q: Has season ticket membership pricing gone up over 2016?

A: Outside of nominal increases in Pitchside Club and Green sections, the total membership package prices for 2017 remain the same as 2016.

 Q: What benefits do Tier 1 ‘Caps Club Members receive over single ticket buyers?

A: ‘Caps Club Members receive significant savings over individual match tickets. Each season, Tier 1 Members have access to:

• Whitecaps FC regular season MLS home matches

• ACC home matches

• CCL group stage matches

• Three WFC2 match vouchers, used how you choose for any match(es)

• First purchase of Cascadia away tickets

• Exclusive events

• The loyalty rewards and experiences program

• Savings on merchandise and skills camps

• Discounts at pub partners

 Q: Will MLS Cup Playoff and/or CONCACAF Champions League knockout round matches be included in my 2017 ‘Caps Club Membership?

A: Tier 1 ‘Caps Club Memberships are an 18-game package that includes all MLS regular season home matches and the first home match of the Amway Canadian Championship. Should the ‘Caps qualify for the Amway Canadian Championship final or the CONCACAF Champions League (CCL) group stage, those matches will be added to your membership at no additional cost.

Should Whitecaps FC host MLS Cup Playoff home matches and/or CCL knockout round matches, those will be automatically added to your monthly cost. You will be given an email with the option to opt-out of MLS Cup Playoff or CCL knockout round matches should you choose not to have them added to your membership.

 Q: Do I get a gift if I renew or buy a ‘Caps Club Membership?

A: After conducting a survey, the club found that most would prefer lower pricing in place of a gift. Therefore the club is offering fans the opportunity to receive a 12% savings between September 22 and October 3. All returning Season Ticket Members will automatically receive this savings as part of their auto-renewal, unless they choose to opt-out.

The ‘Caps Club Membership also comes with many added benefits, including access to exclusive prizes and unique experiences by participating in the ‘Caps Club Rewards program. Additionally, all ‘Caps Club members receive savings on merchandise and skills camps, and discounts with Whitecaps FC pub partners, among others.

 Q: Is the 12% offer applicable on premium seats including suites?

A: The 12% offer is applicable on all premium seating excluding suites. A discount is offered to suite holders who purchase multi-year contracts.

Whitecaps FC 2 (WFC2)

 Q: How do I redeem my WFC2 ticket vouchers?

A: Ticket redemption is available through your online account manager, or by calling your fan services representative.

 Q: What happens to my WFC2 tickets if I cancel my Membership?

A: If you cancel your Tier 1 Membership, your WFC2 tickets will also be cancelled.

 Q: If I opt out of the WFC2 upgrade in a subsequent season, will it impact my Tier 1 Membership?

A: No. Tier 1 Members can opt out of the WFC2 upgrade without impacting their Tier 1 Membership status. However, they must provide written notice in advance of August 15 of the current year.

‘Caps Club Membership – Tier 2

 Q: How can I become a Tier 2 Member?

A: Tier 2 Members include those who have purchased Half-Season Tickets, 5-Packs, or a WFC2 Season Ticket Membership.

 Q: How can I select the matches I want to attend?

A: You can book your matches online once the schedule is announced, or by calling our Fan Services line at 606-669-9283 ext. 1.

 Q: When can I select the matches I want to attend?

A: Tier 2 Members can select the matches they would like to attend once the Whitecaps FC schedule is announced. Match selection is subject to availability.

 Q: What benefits do Tier 2 Members receive over single match buyers?

A: Tier 2 Members have access to the loyalty rewards and experiences program, merchandise offers, savings on skills camps, and discounts at pub partners.

 Q: If I purchase a Tier 2 Membership do I get the same seat at each match?

A: Tier 2 Members are not guaranteed the same seat at each match, but tickets will all be in the same price category.

 Q: What payment options are available for Tier 2 Members?

A: Tier 2 Members can pay for their Memberships in full, or with a 50/50 plan.

 Q: If I purchase a Tier 2 Membership, do I need to book all of my tickets at the same time?

A: Tier 2 Members have one opportunity to select the five or 10 matches they will attend.

 Q: Are Tier 2 Memberships available for suites?

A: Tier 2 Memberships are not available for suites.

 Q: Why are Tier 2 Memberships not available in Pitchside Club?

A: Tier 2 Memberships are not available in Green and Pitchside Club sections due high demand for season ticket membership.

New Section Pricing for Groups and Pack Holders

 Q: How does group pricing and pack holder pricing work?

A: New for 2017, Groups and Pack Holders are able to select their seats using Section Pricing, which is divided into three categories: End Zones, Corners, and Sidelines. This allows for greater flexibility in selecting your matches and bringing your group together.

 Q: How many people are required for group pricing?

A: Groups of 10+ people qualify for group pricing.

 Q: What benefits are included in bringing a group?

A: In addition to lower ticket prices, group account holders also receive a dedicated WFC account representative, a stadium wide welcome message, and more. The greater the group, the greater the advantage. For more information, visit whitecapsfc.com/tickets/group.

Youth Soccer Half-Season and New 5-Pack

 Q: What is the Youth Soccer Half-Season Ticket?

A: The Youth Soccer Half-Season Ticket is a 10 game flexible ticket package for youth aged 4 to 17, priced at only $148. A maximum of four Youth Soccer Half-Season Tickets can be purchased per ‘Caps Club Tier 2 Membership.

 Q: What is the new Youth Soccer 5-Pack?

A: The Youth Soccer 5-Pack is the same as the Youth Soccer Half-Season Ticket, but with five matches instead of 10. Priced at only $81.

 Q: Who is eligible for the Youth Soccer Half-Season Ticket and 5-Pack?

A: BC Soccer registered youth soccer players aged four to 17 are eligible for the Youth Soccer Half-Season Ticket and 5-Pack. Accompanying parents must buy an equivalent Tier 2 Membership in the same section.

 Q: What sections are the Youth Soccer Half-Season Ticket and 5-Pack in?

A: The Youth Soccer Half-Season Ticket and 5-Pack is in the Teal section (non-alcoholic). Accompanying parents must buy tickets in the same section.

 Q: Do I need to book all my tickets at the same time?

A: Youth Soccer Half-Season Ticket or 5-Pack purchasers have one opportunity to select the five or 10 matches they will attend. Youth Soccer Half-Season and 5-Pack purchasers will be notified when schedules are confirmed and when tickets can be reserved.

Referral Program

 Q: Who is eligible for the referral program?

A: All Tier 1 ‘Caps Club Members who are renewed for the following season are eligible, as well as any new Tier 1 ‘Caps Club Members who have already signed up for next season.

 Q: How does the referral program work?

A: Every referral will earn the Member who made the referral a $30 rebate. For example, if you refer two new ‘Caps Club Members, then you will receive a rebate of $60. The rebate will be credited to your account and, if applicable, refunded to your credit card.

During the 12-day discount window, those referred will receive a 12% discount. Following the 12-day discount window, the person you referred will receive a $30 rebate.

 Q: Who can I refer for it to count as a referral?

A: Anyone who did not purchase Season Tickets during the previous season. All referrals must be new ‘Caps Club Members.

 Q: How do I get a referral?

A: You can earn a referral either by filling out the online form on a new referral, or via reference by phone.

 Q: How many of my seats do I need to renew to be eligible for the renewal program?

A: You must renew the same number of seats you held the previous season (or more) in order to be eligible to participate in the referral program.

 Q: What can I use my $30 rebate on?

A: Rebates can only be applied to your upcoming ‘Caps Club Membership purchases. The rebate will be applied to your Membership if you have not already paid in full for your upcoming season.

If you have paid in full, or if the value of your rebate is greater than your remaining charges, your rebate will be credited to your credit card.

 Q: What if someone I referred already purchased a ‘Caps Club Membership but forgot to mention me as their referral, can I still receive the rebate?

A: If not mentioned at the time of purchase, any referral must be communicated to a Whitecaps FC account representative within five business days after the time of purchase.

 Q: Is the referral program applicable to Tier 2 ‘Caps Club Memberships as well?

A: The referral program is only applicable to new Tier 1 ‘Caps Club Memberships.

Miscellaneous

 Q: What is the ‘Caps Card?

A: The ‘Caps Card is your paperless ticket, loyalty rewards and experiences program, and food and merchandise discount card.

 Q: Does my previous season ‘Caps Card carry over to the next season?

A: Once you receive your ‘Caps Card, that will be your Membership card moving forward and it will not be replaced each season.

 Q: What is the ‘Caps Card Loyalty Program?

A: Exclusive to Whitecaps FC ‘Caps Club Members, card holders can collect points by attending matches, purchasing food, beverage and merchandise on match days, and referring friends, amongst other ways. Points can be redeemed for one of a kind experiences and exclusive rewards.

 Q: Do my ‘Caps Card Loyalty Rewards points carry over to the following year?

A: ‘Caps Card Loyalty Rewards points expire on December 14 and do not rollover to the following year.

 Q: When will I receive my ‘Caps Card?

A: New ‘Caps Club Members can expect to receive their ‘Caps Cards prior to the start of the season. Returning members will continue to use their same card from the previous season.

 Q: How can I pay for my ‘Caps Club Membership?

A: The club accepts VISA, MasterCard, and American Express. If you wish to pay by Debit, in cash, or by cheque, please contact your Whitecaps FC account representative for more details.

 Q: Is the club planning to host an international friendly?

A: The club will evaluate all opportunities and will look to host a friendly if the right opportunity presents itself.