Playoffs: FAQs for Season Ticket Holders

Q:  When do playoff tickets go on-sale?

A:  2012 and 2013 season ticket holders can secure their seats for both possible matches through a special one-week presale window through to Wednesday, October 17. 2013 student season ticket holders can secure their seats for the postseason through a presale on October 19, 2012.  Single match playoff tickets will go on sale to the general public on Saturday, October 20 at 9 a.m. PT.

Q:  When are the potential postseason matches?

A:  Should Whitecaps FC qualify for the MLS postseason, they will secure the fifth and final playoff spot in the Western Conference, and play in a one-match ‘Wild Card’ game away to the fourth-place finisher in the Western Conference standings on Wednesday, October 31 or Thursday, November 1. If the ’Caps are successful in that match, Vancouver will have the potential of hosting both the first leg of the Western Conference Semifinal series on Sunday, November 4 or Monday, November 5, and the first leg of the Western Conference Championship series on Saturday, November 10 or Sunday, November 11.

Q:  When will I be charged for playoff tickets?

A:  The ‘Pay As We Qualify’ playoff payment plan means that season ticket holders do not have to put any money down, but will only be charged once home matches are confirmed. For example, once we clinch our first home match in the 2012 MLS Cup Playoffs, we will charge you for the cost of the November 4/November 5 first leg.

Q:  When will I receive my tickets?

A:  Your tickets have already been provided in your season ticket book. The tickets are at the back of your book in the inactive match tickets section. Tickets labeled A will be for the Western Conference Semifinal, and tickets marked B will be for the Western Conference Championship. If you do not have a season ticket book you can print your tickets online through My Account Manager, have them mailed to you, or you can pick them up at Will Call on match day.

Q:  What is the cost of playoff tickets for season ticket holders?

A:  Green, teal, and aqua seating will see a $5 increase per round. For yellow, ticket prices will increase to $7 per round, while premium seating (blue, purple, club, and loge) will increase to $10 per round. All tickets are subject to applicable fees.

Q:  How can season ticket holders secure their playoff tickets?

A:  Season ticket holders can secure their playoff tickets online by logging into My Account Manager https://oss.ticketmaster.com/aps/whitecaps/EN/account/login and setting up a ‘Pay As We Qualify’ payment plan or by calling 604.669.9283 ext. 1.

Q:  When do I need to secure my tickets by?

A:  Season ticket holders must secure their tickets by during the presale window ending October 17. After this date, seats will be released and available for purchase by all fans.

Q:  As a season ticket holder, can I secure tickets for one match and not the other?

A:  Through the ‘Pay As We Qualify’ playoff payment option available to season ticket holders, tickets must be secured for both potential matches.