Caps Card FAQs
How to set-up your online account
How to forward tickets to a friend
How to receive tickets sent by a friend
Q: What is the ‘Caps Card?
A: The ‘Caps Card is a season ticket card that will replace your season ticket booklet. The ‘Caps Card is the size of a credit card and will contain a bar code that will come loaded with all 2013 regular season home matches. Instead of bringing physical tickets to each home match, you now just have to show your ‘Caps Card to gain entry into BC Place.
Q: How many ‘Caps Cards will I receive?
A: You will receive one ‘Caps Card per seat in your account. For example, if you have five seats in your season ticket account you will receive five ‘Caps Cards, one card per seat.
Q: What matches are included on my ‘Caps Card?
A: All 2013 regular season Major League Soccer (MLS) matches, and Amway Canadian Championship matches are already included on your ‘Caps Card. As additional matches are announced, these matches will be added to your ‘Caps Card once purchased.
Q: Why would I want to use the ‘Caps Card instead of physical tickets?
A: The ‘Caps Card is more convenient than physical tickets because you can carry your card with you in your wallet at all times instead of having to worry about remembering to take your tickets to the match. The ‘Caps Card represents a shift in technology at many sporting events globally, and is sustainable compared to printing paper tickets which are discarded after each match.
Q: Will I need to bring my ‘Caps Card to every match?
A: Yes, bring your ‘Caps Card to every home match as this is your ticket to gain entry.
Q: What do I do with my ‘Caps Card once I get to BC Place?
A: Upon entry, present your ‘Caps Card to the attendant at the gate. They will scan your ‘Caps Card and you will gain entry to the stadium.
Q: What if I forget to bring my ‘Caps Card to a match?
A: Visit any BC Place Box office and the attendant will reprint your match tickets on paper stock. You’ll need photo ID to have your match tickets printed.
Q: What if I want to give my tickets to a friend for a match, do I have to give them my ‘Caps Card?
A: Free ticket forwarding is available. Simply visit here to forward your tickets to a friend.
Q: What happens if I lose my card?
A: A replacement fee of $10 will be charged if your card is lost. Call 604.669.9283 ext. 1 to speak to your account representative about replacing your ‘Caps Card.
Q: I don’t want the card, what are my options?
A: The ‘Caps Card is your ticket for all 2013 home matches, however if you do not wish to use the ‘Caps Card you can print your tickets here, or contact your account representative at 604.669.9283 ext. 1.
Q: What types of discounts will I receive by having a ‘Caps Card? And how will it work?
A: Season Ticket Holders will continue to receive the many benefits which come along with being a Season Ticket Holder, including enjoying a 15 per cent discount on merchandise purchased at BC Place on match day. Present your ‘Caps Card when purchasing merchandise to receive your discount. You’ll also receive discounts and specials at Pub Partners by showing your ‘Caps Card.
Q: Are there any other benefits to using the ‘Caps Card?
A: By using your ‘Caps Card you’ll receive ‘Caps Points. The ‘Caps Points program will be launched before the start of the season. Stay tuned for more details.
Q: I attend every match with my wife, but both of my ‘Caps Cards have my name on them. Can I have the name on one of my ‘Caps Cards updated?
A: We will be launching our new Loyalty Portal very soon which will enable you to update the account holder name per seat. In the meantime, if your wife presents her ‘Caps Card with your name on it, there will not be any issue with her receiving merchandise discounts or collecting ‘Caps Points.