Caps Card FAQs
How to set-up your online account
How to forward tickets to a friend
How to receive tickets sent by a friend
Q: What is the ‘Caps Card?
A: The ‘Caps Card is your paperless season ticket, Loyalty Rewards Program, and food and merchandise discount card – this card replaces the old season ticket booklet. The ‘Caps Card is the size of a credit card and contains a bar code that will come loaded with all 2014 regular season home matches. Instead of bringing physical tickets to each home match, you now just have to show your ‘Caps Card to gain entry into BC Place.
Q: Does my 2013 ‘Caps Card carry over to 2014?
A: ‘Caps Cards do not rollover to the following season. All 2014 season ticket holders will be sent a new card.
Q: When will I receive my 2014 ‘Caps Card?
A: ‘Caps Cards will be sent approximately one month prior to the commencement of the 2014 MLS season.
Q: How many ‘Caps Cards will I receive?
A: You will receive one ‘Caps Card per seat in your account. For example, if you have five seats in your season ticket account you will receive five ‘Caps Cards, one card per seat.
Q: What matches are included on my ‘Caps Card?
A: All 2014 regular season Major League Soccer (MLS) matches, and Amway Canadian Championship matches are already included on your ‘Caps Card. As additional matches are announced, these matches will be added to your ‘Caps Card once purchased.
Q: Why would I want to use the ‘Caps Card instead of physical tickets?
A: The ‘Caps Card represents a shift in technology at many sporting events globally, and is sustainable compared to printing paper tickets which are discarded after each match. With the convenience of your ‘Caps Card, you can simply carry it with you in your wallet at all times instead of having to worry about remembering to take your tickets to the match.
Q: Will I need to bring my ‘Caps Card to every match?
A: Yes, bring your ‘Caps Card to every home match as this is your ticket to gain entry.
Q: What do I do with my ‘Caps Card once I get to BC Place?
A: Present your ‘Caps Card to the attendant at the gate upon entry. They will scan your ‘Caps Card and you will gain entry to the stadium..
Q: What if I forget to bring my ‘Caps Card to a match?
A: Visit any BC Place Box office and the attendant will reprint your match tickets on paper stock. You’ll need photo ID to have your match tickets printed.
Q: What if I want to give my tickets to a friend for a match, do I have to give them my ‘Caps Card?
A: Free ticket forwarding is available via your online account manager. Simply visit here to forward your tickets to a friend.
Q: When I transfer my tickets through account manager, who does the recipient have to create their own account?
A: New customers must create a new account so we can ensure safe transfer of ownership of the tickets through our system.
Q: What happens if I lose my card?
A: A replacement fee of $10 will be charged if your card is lost. Call 604.669.9283 ext. 1 to speak to your account representative about replacing your ‘Caps Card.
Q: I don’t want the card, what are my options?
A: The ‘Caps Card is your ticket for all 2014 home matches. However, if you do not wish to use the ‘Caps Card you can print your tickets here, or contact your account representative at 604.669.9283 ext. 1.
Q: What types of discounts will I receive by having a ‘Caps Card? And how will it work?
A: Season Ticket Holders will continue to receive many benefits which come along with being a Season Ticket Holder, including enjoying a 15 per cent discount on merchandise purchased at BC Place on match day. Present your ‘Caps Card when purchasing merchandise to receive your discount. You’ll also receive discounts and specials at Pub Partners by showing your ‘Caps Card.
Q: Are there any other benefits to using the ‘Caps Card?
A: By using your ‘Caps Card you’ll receive ‘Caps Points, which can be redeemed for unique prizes and experiences. To redeem your ‘Caps Points, log on to your ‘Caps Card account page. New prizes will be available every Wednesday at noon.
Q: What is the ‘Caps Card Loyalty Program
A: Exclusive to Whitecaps FC Season Ticket Holders, fans can collect points by attending matches, purchasing food, beverage, and merchandise on match days, referring a friend, amongst other ways. Points can then be redeemed for one of a kind experiences and exclusive rewards.
Q: Do my ‘Caps Card Loyalty Rewards points carry over to 2014?
A: ‘Caps Card Loyalty Rewards points expire after December 31, 2013, and do not rollover to the following year.
Q: I attend every match with my wife, but both of my ‘Caps Cards have my name on them. Can I have the name on one of my ‘Caps Cards updated?
A: Your dedicated account manager enables you to update the account holder name per seat. However, someone else presents a ‘Caps Card with your name on it, there will not be any issue with receiving merchandise discounts or collecting ‘Caps Points.
Q: What products are available aside from season tickets?
A: This year, in addition to season tickets, fans have the opportunity to purchase half-season tickets which give them access to any nine matches which are included in the season ticket package (a choice of any nine MLS regular season home matches and Amway Canadian Championship matches). 5-packs will also be made available, allowing fans to choose 5 matches that they’d like to attend, based on availability. Students can also purchase student season tickets which gives them access to a student section at BC Place for all MLS regular season and Amway Canadian Championship home matches.
Q: There is no availability for season tickets in the White or Green sections. What is the benefit of joining the waitlist?
A: Unrenewed tickets from 2013 will be released to the public on December 16. Those on the waitlist will then be given the first opporunity to purchase tickets in the White or Green sections.
Q: How many matches are included in my season ticket package?
A: Season ticket holders will receive tickets to all regular season MLS and Amway Canadian Championship home matches.
Q: What benefits do season ticket holder receive over single ticket buyers?
A: Season ticket holders receive significant savings over individual match tickets, the opportunity to purchase pre-sale tickets for playoffs and friendlies which include securing your current seats plus additional seats, pre-sale opportunities for select concerts at BC Place, discounts on Whitecaps FC merchandise, and a dedicated account manager to assist with all your ticketing needs. Season ticket holders also have the opportunity to participate in the club’s loyalty program which was launched in 2013. Season ticket holders also have the opportunity to benefit from the club’s referral program.
Q: Why doesn’t my 2014 season ticket divide evenly by a set number of games?
A: Each 2014 season ticket includes all 17 Major League Soccer regular season home matches and all home Amway Canadian Championship matches. If the club makes the finals of the Amway Canadian Championship, the total matches included in the season ticket price will be 19 matches. Given all the components of the season ticket price (base price, Facility Fee, GST on the base price, and the order processing fee), the overall price does not divide evenly, so there will be some small price differences in some matches in each colour category (typically less than $0.10 overall) to ensure the total prices balance after all matches.
Q: Will CONCACAF champions league and friendlies be included in my 2014 season ticket package?
A: Whitecaps FC season tickets will include all regular season MLS and Amway Canadian Championship home matches. Season ticket holders will receive the first right of refusal to puchase their own seats plus extra tickets for all additional Whitecaps FC matches including international friendlies, playoffs, and CONCACAF champions league matches.
Q: How much do I owe as a deposit to secure my 2014 season tickets?
A: Season ticket holders have the option of paying in full at the time of purchase, or paying a 50% deposit at the time of purchase with the remaining 50% due by December 1, 2013. A third option is to pay a 50% deposit at the time of purchase, 25% due by December 1, 2013, with the remaining 25% due on or before February 1, 2013.
Q: What difference does it make if I renew now or later on?
A: Season ticket holders who have not renewed and put down at least a 75% payment by December 1 will have their seats released.
Q: Do I get a gift if I renew or buy season tickets?
A: After conducting a survey with our current season ticket holders and fans, the club found that most would prefer lower pricing in place of a gift. Therefore the club is offering fans the opportunity to receive a 12% savings between September 25 and October 6. Season ticket holders also receive 15% off merchandise at games and benefit from participating in the loyalty program and referral program.
Q: I’ve tried to recalculate the GST on my invoice and it’s not exactly 5%?
A: For the 2014 season, your invoiced amount contains a $2.75 per match Facility Fee that we, as a tenant at BC Place, are required to charge by BC Place. Each 2013 Season Ticket has Facility Fees totalling $52.25 embedded within it. If you subtract that amount from your base ticket price, the remaining amount is the taxable amount that Whitecaps FC have used to calculate GST.
Q: What is the Facility Fee?
A: The Facility Fee is a per-ticket charge that the club, as a tenant, is required to collect and pass through to BC Place.
Q: How can I pay for my tickets?
A: The club accepts VISA, MasterCard, and American Express. If you wish to pay by Interac, in cash, or by cheque, please contact your Whitecaps FC account representative for more details.
Q: Who is eligible for the referral program?
A: All 2013 season ticket holders who have renewed for the 2014 season, as well as any new season ticket holders who have already signed up for the 2014 season.
Q: How does the referral program work?
A: Every referral you make will earn you a 6% commission which will be credited to your account, while the new season ticket holder you referred will receive 6% off of their 2014 season tickets. (Please note: the 6% commission you receive is on the base price of the purchase, not including tax or fees)
That 6% commission will go towards your own 2014 season ticket purchase. If you have already paid in full for your 2014 season tickets, then you will be refunded the commission amount to your credit card on December 1. Additionally, you will also receive 1,000 2014 ‘Caps Card Loyalty Rewards points per seat.
Example: Referral buys 2 purple tickets and receives a 6% discounted purchase of $1,728 ($864 x 2 seats) – regularly $1,838 ($919 x 2 seats). The person who made the referral then gets a commission amount of $98.72 ($49.36 x 2 seats), plus 2,000 ‘Caps Card Loyalty Rewards points (1,000 x 2 seats).
Q: Who can I refer for it to count as a referral?
A: Anyone who did not purchase season tickets during the 2013 season. All referrals must be new accounts.
Q: How do I get a referral?
A: You can earn a referral either from an online reference from a new season ticket holder, or via reference by phone.
Q: How many of my 2013 seats do I need to renew to be elibigle for the renewal program?
A: You must renew the same number of seats you held in 2013 (or more) in order to receive the referral rebate. Example, if you had three season tickets in 2013, you must renew all three in 2014 to be eligible for the referral rebate.
Q: What can I use my 6% rebate on?
A: Rebates can only be applied to 2014 season ticket purchases. The rebate will be applied to your account if you have not already paid in full for your 2014 season tickets. If you have paid in full, or if the value of your rebate is greater than your remaining ticket charges, you will be credited your rebate to your credit card on December 1.
Q: What if someone I referred already purchased season tickets but forgot to mention me as their referral, can I still receive the rebate?
A: If not mentioned at the time of purchase, any referral must be communicated to a Whitecaps FC account representative within 5 business days after the time of purchase.
Q: How do mobile tickets work?
A: Once you log in to your account manager on your mobile device, select your event, then click “select an action” and choose “View Your Tickets”. Select all that you want to view. The first ticket will then pop up on your screen with a QR code, which can then be scanned as you enter BC Place. Swipe to move over to the next ticket.
Q: What type of phone or mobile device or phone do I need to use mobile tickets?
A: Any smartphone or mobile device that has internet capabilities and can access the account manager website can be used to display mobile tickets.
Q: Can I forward tickets to friends on their mobile?
A: Tickets can be forwarded to friends on their mobiles. Much like the e-mail option, tickets can be forwarded on account manager. Once the recipient receives their tickets on their account, they can use the “View Your Tickets” option to enter BC Place.
Q: My mobile tickets didn’t work and now I can’t enter BC Place. What do I do?
A: If you have any trouble with your tickets, visit Team Ticket Services at Gate H. Make sure to bring valid photo ID in order to verify your account.