Careers

SOCIAL MEDIA COORDINATOR
TICKET OPERATIONS
ADMINISTRATOR, SOCCER DEVELOPMENT

 

SOCIAL MEDIA COORDINATOR

 

Do you want to be the social media voice for Vancouver Whitecaps FC?

Be a crucial and integral part of Whitecaps FC’s award winning marketing/digital department and the fastest growing sport in North America. We are seeking a Social Media Coordinator who will be responsible for content for all our social media channels and be an active member of the Whitecaps FC’s marketing and digital department team of 13 people.

Firstly: Start with 140 characters on why we should choose you!

Secondly: List 3 blogs, sites, etc. that you find interesting

Lastly: Attach (or refer us to) your CV and cover letter outlining your qualifications

You:

  • have creative bones and can think outside the box;
  • have a passion for social media and the dynamics behind;
  • know what works on social media and how to track and optimize;
  • have a marketing mindset;
  • have excellent written communication skills;
  • have digital blood in your veins;
  • have a passion for soccer and sports;
  • want to work for Vancouver’s most exciting and growing sports brand; and,
  • have a great sense of humour.

Your days will include responsibilities such as, but not limited to:

  • daily posts/tweets to all applicable social media outlets
  • researching and implementing social media campaigns
  • developing content and concepts for social media
  • coordinating and initiating social media activations across the club
  • monitoring conversations and fan engagement
  • tracking social media influence measurements

Qualifications:

  • You probably have a degree in marketing, new media or the like.
  • You have expert knowledge of social networking channels and how they work
  • You have a couple of years of experience working with social media

Submit your application as outlined above to: Wendy Wait, Manager, Human Resources and Administration via email: wwait@whitecapsfc.com

This position posting will remain open until filled.


 

TICKET OPERATIONS

 

Vancouver Whitecaps Football Club is seeking an outstanding achiever to provide a wide variety of duties involved in our ticketing department in our front office. The successful candidate will have a proven track record in computerized ticketing systems and database management.

Key Accountabilities:

  • Oversee the ticketing system for all Vancouver Whitecaps ticketing needs, including training of new staff; assisting in the box office; completing ticketing requests
  • Build and manage events within the ticketing system, including inventory control, processing ticket requests for season, packages, group and coordination of season ticket packaging
  • Liaise with technology and ticketing suppliers
  • Manage special projects
  • Manage the ticket database for the purpose of maintaining client relations, direct marketing to prospects
  • Manage ticket inventory and on-line sales through the implementation of Archtics CRM and partnerships with third party ticket partners.
  • Assist and maintain reports in the areas of sales, renewals, compensation, game reports, and ticketing revenue totals
  • Other duties as required

Skills and Expertise:

  • Minimum 3 years’ experience of ticket operations
  • Ticketmaster Archtics experience preferred
  • High proficiency in reporting and spreadsheet software required
  • CRM Database management experience an asset
  • Good Oral and Written communication skills required
  • Customer relation and conflict resolution skills

Compensation:

  • Full-time, salaried position, with benefits package
  • Compensation and title will be commensurate with experience

Please forward your CV with a cover letter outlining your salary expectations no later than end of business, Friday, August 29, 2014 to:
wwait@whitecapsfc.com


 

ADMINISTRATOR, SOCCER DEVELOPMENT

 

Vancouver Whitecaps Football Club is seeking an outstanding achiever to provide a wide variety of administrative assistance for the club’s development and community programs.

The successful candidate will have a proven track record in providing mid-level support and office management in a fast-paced dynamic environment.

General Duties

You are the “go to” individual in the Soccer Development office. Along with supporting the office staff with general administration, your daily routine will include some of the following responsibilities:

  • Program administration for our Academies, Camps and High Performance Teams (includes registrations, customer service, reporting, event support, communications/publicity and marketing, as well as working with all other WhitecapsFC department staff who support development program delivery);
  • Support for all coaching staff (includes coaching/player travel arrangements, preparing and updating team/registration lists, ensuring risk management and liability precautions are in place);
  • Scheduling program and camp activities, calendar coordination;
  • General support and assistance with the delivery of all activities;
  • Financial coordination for the department and all programs (includes travel claims and expense reports; statistical data accumulation and reporting; registration fee collection/reconciliation.

Qualifications

  • A minimum of three (3) years related experience working in an administrative support role with financial responsibilities;
  • Post-secondary education is an asset; combination of educational courses/training and experience in an office environment will be considered;
  • Ability to multi-task and prioritize, accounting for both planned and unplanned projects;
  • Proficiency with Microsoft Office;
  • Experience with diversified on-line registration systems preferred;
  • “Can do” attitude, with a willingness to assist in all areas of the department operations when required.

Given the nature of this role the successful applicant will be required to occasionally work non-traditional hours.

Start date: As soon as possible

Please email your CV and a cover letter by Wednesday, September 10th, 2014 outlining why you want to work with us along with your salary expectations to:

Wendy Wait
Manager, Human Resources and Administration
wwait@whitecapsfc.com