Careers

Account Executive, Sales

Vancouver Whitecaps FC is seeking a self-motivated, highly professional person for the position of Account Executive, Sales.  This person is responsible for selling group and subscription tickets to local businesses, groups, individuals and associations via phone, e-mail, in person and at selected events. 

As a member of our hard working group sales team you will be expected to:

  • Receive the industry’s best sales and service training through our intensive Whitecaps FC Sales and Service Academy
  • Help grow our supporter base by identifying and facilitating new ticket sales
  • Generate ticket sales revenue through lead generation and qualifying prospects
  • Generate contacts through both inside and outside sales networking opportunities
  • Develop and maintain relationships through excellent customer service
  • Assist with Match Day duties, as required
  • Communicate and carry out service policies and procedures to Season Ticket Members in the most professional manner
  • Maintain computerized records of all clients and prospects via ticketing software and club CRM
  • Provide support during game days and special event promotions, as required

Required Experience and Qualifications

  • Legally entitled to work in Canada; preference given to Greater Vancouver applicants
  • 2 to 3 years of sales experience
  • High degree of professionalism
  • Excellent interpersonal skills
  • Excellent command of the English language, with superior communication skills, both written and oral
  • Strong time-management and organizational skills
  • Self-motivated with a positive friendly attitude
  • Working during games and special events is expected, therefore you must be able to work flexible hours including evenings, weekends and holidays

If your qualifications meet the above, please email your cover letter and resume, with the position title in the subject line, to:

Wendy Wait, Senior Manager Human Resources and Administration wwait@whitecapsfc.com

By Friday, February 24, 2017

 


 

Part time, Game Day Positions

The Part Time Game Day Teams are an integral part of the Whitecaps FC Organization. We offer a rewarding opportunity to become engaged in your community and to gain useful experience within the sports industry.

Please take a look at the various paid positions we have available this season and submit your resume as indicated in the position posting. A separate application should be sent for each role you are interested in.

Available Positions:

Operations Crew Member

Child Minding Staff

Promo Team

VIP Hosts

Retail Sales

All positions, in addition to the requirements listed in the postings, should have the following attributes:

  • Friendly and personable
  • Confident, articulate and enthusiastic
  • Excellent people skills
  • Outstanding communication skills
  • Organized
  • Proactive
  • Willingness to go the ‘extra mile’
  • Knowledgeable and passionate about soccer
  • Interest in a career in media or sports management is an asset

Please submit your resume to ewright@whitecapsfc.com

We thank all applicants for their interest in and support of Vancouver Whitecaps FC!

 


 

Volunteers, 'Caps Crew

The ‘Caps Crew Team is an integral part of the Whitecaps FC Organization. We offer a rewarding opportunity to become engaged in your community and to gain useful experience within the sports industry.

Please take a look at the various volunteer positions we have available this season and submit your resume as indicated below.

Available Volunteer Positions

Access Control

Accreditation Distribution

Activation Team

‘Caps Crew Videographer

‘Caps Kickoff Ambassador

Director’s Spotter

Kickin’ with the ‘Caps Supervisor

Partnerships Marketing Photographer

Photo Marshall & Quote Taker

Production Assistant

Red Hat

Stretcher Bearer

Ticket Scanner

Job Requirements for all Positions

  • Friendly and personable
  • Confident, articulate and enthusiastic
  • Excellent people skills
  • Outstanding communication skills
  • Organized
  • Proactive
  • Willingness to go the ‘extra mile’
  • Knowledgeable and passionate about soccer
  • Interest in a career in media or sports management is an asset

Commitment

Volunteers will work mainly at BC Place but may be asked to work at other locations in the Lower Mainland for games and auxiliary club events.

There will be a mandatory training session on the evening of February 1st.

Benefits

Being part of the Vancouver Whitecaps FC ‘Caps Crew team provides valuable experience and knowledge about the professional sports industry. Opportunities include networking with Club staff, contacts and partners, and engaging with a community of like-minded peers. In addition, individuals will be able to watch a portion of the match during scheduled volunteer shifts.

Volunteers will receive the following benefits:

  • adidas Volunteer Uniform
  • Match day parking (based on schedule)
  • Complimentary food & beverage during shift
  • Volunteer social activities throughout the season
  • Whitecaps tickets
  • Prizes and rewards throughout the season

If you are a highly organized, dynamic and community minded individual with a passion for sport and events we want to hear from you. Please submit your resume to ewright@whitecapsfc.com, listing the volunteer roles you would like to be considered for in order of preference.

These postings will stay active until positions have been filled.

 


 

Account Executive, Inside Sales

Vancouver Whitecaps FC are always looking for highly organized, professional and friendly individuals for the positions of Account Executive, Inside Sales. 

These are part-time, term positions starting in January each year and ending in November.

There are plenty of ways to “get your foot in the door” within the sports industry. But there is only one way to kick down the door and start your career. The Inside Sales team offers sales professionals the training, coaching, and environment to establish a successful career in professional sports.

Members of the Inside Sales Program receive comprehensive training enabling them to sell a full menu of products including Season Tickets, Group Tickets, and Premium Seating. The primary focus of our Inside Sales Program is to develop and promote the industry’s top performers from within Inside Sales and build successful careers in the sports industry.

In addition to day-to-day outbound sales calls, Inside Sales Representatives will be expected to attend networking events, internal and external sales events as well as team promotional events. Match day responsibilities will include but are not limited to prospecting at sales tables, servicing client accounts, and other duties as assigned.

As a member of our hard working sales team you will:

  • Receive the industry’s best sales and service training through our intensive Whitecaps FC Sales and Service Academy
  • Help grow our supporter base by identifying and facilitating new ticket sales
  • Generate ticket sales revenue through lead generation and qualifying prospects
  • Generate contacts through both inside and outside sales networking opportunities
  • Develop and maintain relationships through excellent customer service
  • Assist with Match day duties, as required
  • Communicate and carry out service policies and procedures to Season Ticket Members in the most professional manner
  • Maintain computerized records of all clients and prospects via ticketing software and club CRM
  • Provide support during game days and promotions, as required

 

Required experience and qualifications:

  • Legally entitled to work in Canada
  • High degree of professionalism
  • Some sales or service experience preferred
  • Excellent command of the English language, with superior communication skills, both written and oral
  • Experience in a team or sports environment an asset
  • Self-motivated with a  positive friendly attitude
  • Because working during matches and special events is expected, the individual must be able to work flexible hours including evenings, weekends and holidays

If you have the passion to work in the sports Industry and a determination to excel please email your CV, and cover letter with your salary expectations and an outline of how your qualifications meet the above.  

Ellie Wright, HR and Admin Assistant

Ewright@whitecapsfc.com

Applications will be reviewed as received.  It is anticipated that interviews will be held prior to the end of January. Successful candidates not immediately offered positions will be placed on an eligibility list of qualified applicants for future openings. 

Please include job title in subject line.

*No phone calls please.

 


 

Practicum / Internship Program 

January - April Terms

Vancouver Whitecaps FC believes in assisting post-secondary students achieve the requirements of practicum placement credits by gaining experience in their chosen fields.    Our program is designed to provide a student with “real life” work experience in an exciting and unique environment.

We are committed to providing students with valuable learning experiences and exposing them to new challenges while they carry out the learning objectives and skills they are studying. 

Our values - Winning, Unity, Honour – are a part of everything we do, and our student placements are quick to discover the depth of the commitment our employees have to ensure our brand is recognized as a leader in the community it serves.

Our placements are typically for a three to four month duration with other various terms available depending on the student and the program requirements they must meet.

We only accept applications for unpaid practicum placements (“internships”) from students studying at Canadian post-secondary programs, who qualify for credit in a Canadian post-secondary program, as per the “Employment Standards Act” of BC.

The following departments may have opportunities available at various times during the year:

  • Community Relations
  • Communications/Media
  • Event Operations
  • Video production
  •  Video and match analysis
  •  Soccer Development and Operations
  •  General Administration, Finance and HR
  • Complex Database Administration and Analysis
  • Marketing / Digital Media
  • Partnership Activation and Marketing
  • Graphic Design

In order to qualify for an unpaid practicum placement, applicants must have the support of the faculty at their institution, be receiving credit towards their diploma/degree for the placement, WCB coverage through their school, and be willing to work varied hours and at several different sites throughout the Lower Mainland. Experience in the discipline they wish to work is an asset. In addition to being sponsored by their institution, students must be legally entitled to work in Canada via a student visa/work permit.

Our priorities for our student placements:

  1. Ensuring the student is meeting their learning objectives.
  2. Being flexible to schedule their time around existing classes and paid employment they may have.
  3. Enabling the student to immerse themselves into the Whitecaps culture while realizing the realities of working in a busy, exceptionally fast paced environment.

We are fortunate to have had amazing young students provide fresh perspective on our current issues, and as well fit into our culture of “Our All Our Honour”.  Students are always included in our staff social functions, operate as a full team member, and have the respect and admiration of everyone who works behind the scenes for both our professional and amateur teams.

Students gain perspective of what it is like behind “the brand”.  Some decide they absolutely love the atmosphere, the long hours that staff put in, the teamwork and the craziness involved in putting on major events each week!  Some decide that while it’s fascinating, the behind the scenes support is just not for them.  That is the advantage of obtaining a practicum placement -- try it out before you commit to a profession and brand that is not a job, but a lifestyle.

Students will learn basic office policies and procedures.  They will learn the expectations of excellence in customer service.  They will learn there are no extensions on deadlines.  They will learn what it takes to run a business where success is measured with statistics as well as public perception. 

Each Department has individualized duties and responsibilities set aside for practicum students – that include everything from the basics (assisting with stuffing envelopes, handling routine email/social media requests, helping set up for meetings) to more advanced discipline-specific duties (writing articles and ads, selling/marketing tickets, statistical analysis, technical operations) and everything and anything in between. 

Testimonial from a former co-op student, Christopher:

“As both a communication major at university and a soccer fan, working at Vancouver Whitecaps FC has been one of the highlights of my professional and academic career.  I greatly value the mentorship provided by my superiors and enjoy the camaraderie I've received from the entire staff. As someone who is ambitious, driven and willing to take on responsibility there has been an abundant amount of opportunities to develop my portfolio through challenges both exciting and relevant to my career path. The entire communications team here at Whitecaps FC are very passionate about their work and have been extremely receptive to my ideas, pitches and suggestions. I highly recommend taking on a Co-op position with Whitecaps FC to anyone as fortunate enough to be given the opportunity as I was.”

For further information, or to apply:

Send your CV and cover letter explaining how you meet the requirements for practicum / co-op placement to:

Wendy Wait, Senior Manager, HR

wwait@whitecapsfc.com

Please include the term (dates) that you are available for this work experience and Include what area of our organization most interests you.    

 


Academy Centre Coaches

(VARIOUS LOCATIONS IN BC AND CANADA)

Youth Academy Coaches provide on and off field leadership for Whitecaps Academy Centre programming.  Vancouver Whitecaps FC is currently seeking passionate and qualified coaches with the technical skills, experience and personal suitability to coach, mentor and develop young players.  You will also have the administrative expertise to oversee all financial and administrative requirements, and the ability to network and promote the Centre within the community.   While assigned as Coach in one area, you may also connect and service other Whitecaps Academy centre programming and camp events in Vancouver and other regional and national locations as required.  

See: http://www.whitecapsfc.com/youth/programs/academycentres  for further information on Vancouver Whitecaps Academy Centres.

  • The salary range for these positions will depend on the experience of the coach
  • Hours of work will be varied and will involve evenings and weekends.  Some positions are part-time where others may be full time. 
  • In full time positions, extended health care benefits and “Paid Time Off” according to Club policies will be available.

SPECIFIC PROGRAM RESPONSIBILITIES

Academy Centre and Camp programming development and delivery

Support curriculum development and coaching delivery of all Academy Centre training programs and camps.  This includes, but not is not limited to:

  • All developed Whitecaps programming.   
  • Skills Academy
  • Prospects Academy
  • Schools Academy 
  • Spring, summer and specialized camps..    

Academy Centre promotion and networking  

Working to promote Academy Centre and camp programs with local club and key community groups and individuals; media contacts; and school administration and faculty.

Academy Centre coaching development    

Develop an Academy centre staff to deliver regional programs, including the recruitment and development of local coaches with potential.   

Academy Centre Technical Services contracts

Lead the delivery of any agreed upon technical services contracts with local clubs or organizations.   This includes providing:

  • TD Services.
  • Coaching development sessions.
  • Player development sessions.  

Represent the Club in the soccer community, with emphasis on building rapport with community clubs.

COMPETENCIES & SKILLS REQUIRED

  1. Minimum National B Coaching License or UEFA / international equivalent
  2. Two (2) years experience as a coach of an elite group of athletes
  3. Professional or semi-professional soccer playing experience an asset
  4. Knowledge of and support for the CSA LTPD model and Wellness to World Cup framework.
  5. A proven track record and a passion for both grassroots and high performance programs.
  6. Experience with coaching both male and female soccer and the design of associated  programs
  7. Knowledge of elite player systems and how they differ and integrate with community programs.
  8. Experience directly managing, mentoring and motivating highly qualified, elite coaches.
  9. Experience with and a passion for the education and development of coaches at all levels.
  10. An understanding of the structure of competitive youth soccer and how it relates to optimal player development.
  11. Knowledge of the Canadian soccer landscape, and the challenges and opportunities it presents to grassroots and high performance player development.
  12. Experience managing technical budgets and associated cost management and reporting.
  13. An ability to think and plan strategically, and effectively link technical planning with broader Club goals and strategic intent.
  14. Strong communications skills and an ability to convey technical planning to non‐technical Club stakeholders, including the parents of players.
  15. Criminal Record Check required
  16. A team player, with an ability to operate as part of an integrated multi‐functional team.

When submitting your CV, please outline:

  • How your qualifications meet our requirements
  • Where you would be interested in serving (even if not listed above, planned expansion may include the area where you are currently living)
  • Your coaching philosophy

This posting will remain active until a suitable number of qualified candidates has been determined.  An eligibility list will be kept until openings occur, at which point interviews will be scheduled.

Please submit your CV and the required information as listed above by email to:

Wendy Wait, Senior Manager, Human Resources wwait@whitecapsfc.com