Volunteer Opportunities

Whitecaps Hi-Five Line Trainer

Department: Event Management
Reports to: Coordinator, Events

About Vancouver Whitecaps FC
In 1974, Vancouver Whitecaps FC played their inaugural season in the North American Soccer League, and in 1979, the club won the NASL Soccer Bowl championship. From 1987 to 1992, as a member of the Canadian Soccer League, Vancouver won four straight CSL titles. In 2002, Whitecaps FC created a full club model that encompasses professional teams for men and women, extensive youth development and grassroots participation programs, facility development, and the Whitecaps Foundation to support specific initiatives related to health and wellness through soccer. Since 2004, Whitecaps FC have won two United Soccer Leagues First Division championships and two USL W-League championships. In 2012, Whitecaps FC will begin their second season in Major League Soccer on Bell Pitch at BC Place Stadium in downtown Vancouver.

Vancouver Whitecaps FC is built on a European club model, the only North American club to do so. We have developed an integrated model that encompasses professional teams, elite player development teams and programs, central and regional youth development and grassroots participation programs. Player development components of the club model are complemented by corresponding facility development initiatives.

Position Description
Working within the Event Operations Department, this role will assist in coordinating the Whitecaps Player Hi-Five Line on match day at Whitecaps men’s and women’s matches. This will involve coordinating youth that will be involved in this activity on match day. This role requires full involvement prior to the opening ceremonies.

Responsibilities
In order to help achieve the Event Department goals, the Hi-Five Line Trainer has five key responsibilities:

    • Helping to coordinate a successful Whitecaps experience for all participating youth. This includes the following:
      • Ensuring the registration process of the participating youth is executed in a timely and effective manner;
      • Ensuring that all parents/guardians of the participants are briefed about the activity;
      • Ensuring the participants are briefed, trained, and supervised according to the activity guide;
      • Ensuring the participants are safe and well taken care of during the activity;
      • Ensuring the participants get back to their parents/guardians safely after activity completion;
      • Ensuring the participants have a fun and memorable Whitecaps experience.
    • Helping to coordinate the activity components in which the participants will be involved in.
    • Assisting in the building of relationships between the participating youth soccer clubs and Vancouver Whitecaps FC.
    • Liaising with the Kickin’ with the ‘Caps Supervisor as required.
    • Ensuring that Whitecaps FC policies and procedures are adhered to, including but not limited to, stadium fire regulations, public and personal safety, crowd management, customer service, etc.

Other responsibilities will include:

  • Ensuring to check-in with the Kickin’ with the ‘Caps Supervisor upon arrival for a match-day brief;
  • Familiarity with the venue amenities so as to provide accurate information to activity participants and fans;
  • Knowledge of radio protocols and functions;
  • Attending a de-brief meeting with the Kickin’ with the ‘Caps Supervisor after program completion.

Job Requirements

  • Self-starter with excellent time management & communication skills
  • Outgoing and team-oriented
  • Strong customer service skills
  • Strong problem solving skills
  • Works well with youth aged 5 years and older
  • Ability to work in a fast-paced environment
  • Interest in event operations and presentation

Position Openings: 3

Commitment
Volunteers are required to work at a minimum of 12 men’s matches throughout the season at BC Place Stadium. Please review the schedule online to ensure you can meet this requirement.
                                       
Compensation/Benefits
This is a volunteer position. Being part of the Vancouver Whitecaps FC volunteer team, you will not only gain valuable knowledge of and experience in the professional sports industry, but opportunities for professional development, networking with the Club and its partners and exciting social events with your peers. In addition, individuals will be able to watch a portion of the match during scheduled volunteer shifts.

Volunteers will receive the following benefits:

  • “adidas” Volunteer Uniform
  • Match day parking (based on schedule)
  • Complimentary food & beverage during shift
  • Volunteer social activities throughout the season
  • Whitecaps tickets
  • Whitecaps post-season party
  • Prizes and rewards throughout the season
  • Informational luncheon with Whitecaps staff
  • Additional event management opportunities throughout the season

If you are a highly organized, dynamic and community minded individual with a passion for sport and events we want to hear from you.  Please forward your resume & cover letter by Sunday February 19th at 11:59pm.

Event Management
Vancouver Whitecaps FC
eventteam@whitecapsfc.com
Fax: 604.684.5173

Applications will be reviewed as received.  Only successful candidates will be contacted for an interview.