Account Executive - Fan Relations

Vancouver Whitecaps FC are looking for a highly organized, professional and friendly individual for the position of Account Executive – Fan Relations.

How you will contribute:

· Manage assigned accounts with Whitecaps FC season ticket members;

· Provide superior customer service to season ticket account holders as well as all fans;

· Develop and maintain relationships through excellent customer service;

· Answer the customer service line/email and respond to ticket inquiries, general inquiries and service accordingly;

· Help grow our supporter base by assisting in identifying and facilitating new sales and upgrades;

· Manage season ticket holder requests, expectations;

· Follow up with outstanding accounts and declined payments in a timely manner;

· Assist in the renewal and relocation campaigns;

· Help lead volunteer staff on game days;

· Assist with additional game day duties, as required;

· Communicate and carry out service policies and procedures to Season Ticket Holders in the most professional manner;

· Opportunity to be the Project Lead on a customer service related programs;

· Maintain computerized records of all clients and prospects via ticketing software; and,

· Provide support during special events and promotions, as required.

What you will bring to the position:

· Legally entitled to work in Canada

· High degree of professionalism

· A passion for service

· 2-3 years of Customer Service experience; must love dealing with the public

· Project management or Loyalty Program experience is a benefit

· Excellent command of the English language, with superior communication skills

· Strong time-management and organizational skills (multi-tasking a must!)

· Diploma or degree preferred, but combination education/experience will be considered

· Self-motivated with a positive friendly attitude

· Because working during games and special events is expected, the individual must be able to work flexible hours including evenings, weekends and holidays

Why work for Whitecaps FC:

· The chance to work on an award-winning team in a fun, non-traditional work environment

· Centrally located offices in Downtown Vancouver

· Excellent training and support to enable you to do the job

· Benefits included a generous extended health and dental plan, unlimited personal time off and heavily discounted game day tickets

· Be part of Vancouver’s most exciting sporting environment

If you feel you have what it takes to contribute to our team, please email your resume and cover letter indicating how you meet our qualifications, to careers@whitecapsfc.com

We thank all applicants for their interest, however only those selected for further consideration will be contacted.

No recruiters or agencies, please.

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