Careers

Programs Administrator, Soccer Development

The Programs Administrator, Soccer Development will supply administrative support to the programs side of the Soccer Development Department -- specifically the Club’s youth programs. This position will report to the Programs Specialist, Soccer Development.

Key areas of focus and assets include:

  • Strong organizational background
  • Ability to multi-task an asset                                                                          
  • Knowledge and experience working with Microsoft Office, web based registration systems and reporting an asset.
  • Self-starter, motivated and creative in problem solving.
  • Positive, team focussed attitude
  • Professional communications skills, with excellent command of English both written and verbal.

Requirements:

This is a full-time position with regular office hours, along with the requirement to support special events in the evenings and weekends throughout the year. There will be a focus on customer service, both internally and externally, providing top level communication throughout the team.  The successful applicants must:

  • Be legally entitled to work in Canada.
  • Have a valid BC Driver’s licence (BC) with clear abstract.
  • Ability to learn new tasks quickly.
  • Have a high work ethic; the ability to prioritize; and a “can do” attitude.

Specific responsibilities include:

Customer Service

  • Will be the lead for all in-bound email and phone call inquiries regarding any youth programming within the user-pay network.
  • Responsible for any outbound initiatives to connect with families who are actively engaged in our academy network.
  • Generate receipts for any academy or camp registrations from manual payments.

​Payment Administration

  • Will be lead for any refund processing that may be necessary throughout the year with regards to programs.
  • Will work with the Programs Specialist in managing any payment plan agreements with families in our academy centre network.
  • Will facilitate all credit card payments over the phone as well as any cheque payment coordination.
  • Assisting families in their application process for funding to participate in our user-pay programming.
  • Will process any additional payments through our web credit card processor, as needed.
  • Lead on managing all inbound camp scholarships that get sent in during Spring and Summer for all of our youth programs.

Website Management

  • Administrative lead in managing all digital content on any websites within the Soccer Development portfolio (with support provided by the digital media team):
  • Academy web pages
  • Camp Micro-site
  • Department Operations website
  • College Identification website
  • Initial webpage design for academy and camp pages; taking initiative to find creative solutions on keeping all webpages clean and efficient.

​​Reporting Administration

  • With guidance from Programs Specialist, will be in charge of updating all user-pay reports for camps, academy, and Tournaments.
  • With guidance from the Projects Specialist, will be assisting with the updating of all projects based registration and revenue reports.
  • Will be the communication lead in regard to report distribution to academy centre coaches, department leads, and all necessary recipients.
  • Provide reports and necessary information pulled from online registration system.
  • Lead on creating all online registration forms, with guidance from Programs Specialist for program related registration links and Project Specialist for project related registrations.
  • Trouble-shooter for all online registration form issues to ensure accuracy in reporting to other business partners within the club.
  • Lead on managing all active links and expiring/archiving any registration forms that are no longer active.
  • Will assist with the management of all complementary ticket requests that are submitted.
  • Follow up with ticket sales department to ensure proper delivery for all tickets as needed throughout the year.
  • User-Pay Administration
  • Complimentary Ticket Request Administration

​Other Related Duties

  •  Assist with and complete other duties as assigned by supervisor, which may include duties outside of the Department during peak times.

Compensation

  • Entry level position; Commensurate with experience.

Please forward your resume & cover letter via email to: wwait@whitecapsfc.com

Wendy Wait

Senior Manager, Human Resources & Administration

Applications will be reviewed as received. Only successful candidates will be contacted for an interview. 

 


 

Internship, Practicum or Co-Op Placement Opportunity, Soccer Operations

Overview

Under the supervision of the Specialist, First Team Operations the Soccer Operations Assistant will receive first-hand experience into the back-office operations of a professional football club. The overall aim of the position is to supply the highest standards of administrative support to the soccer operations department at Vancouver Whitecaps FC.

Responsibilities

Office Administration

  • General administrative support for the Soccer Operations department (i.e. letter writing, report filing, couriering, ordering office supplies, IT requests, update contact lists etc.)
  • Upkeep the club’s central player database as it relates to biographical and contact information
  • Ensure inter-office (Front Office and Training Centre) mail and communications are delivered in an efficient and timely manner
  • Submit medical insurance claims on behalf of players and seek reimbursements from insurance providers when appropriate
  • Assist the Specialist, First Team Operations with per diem requests and tracking
  • Develop team travel itineraries and travel diaries

Player Services

  • In consultation with the Specialist, First Team Operations, ensure welcome packages are prepared and delivered to all incoming players and trialists
  • Manage hotel and flight bookings for individual players coming into and out of Vancouver
  • Help coordinate new player orientation trips to familiarize incoming players and their families with the city and the club
  • Assist all player relocation services including housing, banking, vehicle, education and phone needs
  • Provide player transportation when appropriate

Match Day

  • Prepare visiting team packages and drop off to visiting team hotel
  • Manage game day accreditation requests and family suite passes
  • Edit match day timelines for posting in the team locker room
  • Act as visiting team and referee liaison as needed (coverage)

Requirements, qualifications and attributes:

  • Registered in an internship or co-op program at an accredited post-secondary institution in an applicable field (Sports Management, Commerce, Human Kinetics, etc)
  • Demonstrated and validated moral character; superior instincts and discretion
  • Exceptional written communication skills
  • Excellent organizational and clerical skills with a strong attention to detail
  • Self-motivated, energetic and committed to excellence
  • Must be legally able to drive in British Columbia

Qualified students are encouraged to email their resume and cover letter to ewright@whitecapsfc.com

 


 

Internship, Practicum or Co-Op Placement Opportunity, Business Intelligence & CRM

Vancouver Whitecaps FC is more than just a professional soccer club. We’re a community of like-minded individuals with a passion for excellence both on and off the pitch.

We believe that data is transforming the way sports organizations operate both from a business and a player performance perspective. That’s where you come in: the junior or entry level BI & CRM Intern looking to gain experience.

In this full-time internship running from January through April 2018, you’ll be supporting our Business Intelligence & CRM department. There you will gain exposure to everything from generating KPI data visualizations for our Executive team to player performance dashboards to support our Sports Science team. We’re a small crew so you’ll need to be an ambitious individual who’s not afraid of a challenge. If this sounds like you, please don’t hesitate to apply.

Note that this is an unpaid placement with a small honorarium granted upon completion.

Reporting Structure

The Intern, BI & CRM position reports directly to the Manager, Business Intelligence at Whitecaps FC’s head office in Vancouver’s historic Gastown.

Responsibilities

  • Analytical support for the Business Intelligence department and research strategy, which encompasses all club departments and teams
  • Extract valuable information, including relationships, patterns, trends and projections from complex datasets
  • Identify actionable insights within datasets and provide business recommendations of observations
  • Assist with the design and development of customer segments and customer journeys
  • Generate reports which clearly visualize and summarize research findings
  • Acquire data from primary and secondary data sources
  • Create dashboards using BI/Visualization tools
  • Design, programming and execution of surveys and data collection
  • Completing other related duties as may be assigned

Requirements

  • Enrolled in a Canadian post-secondary education program related to data analysis and visualization
  • Proficient with Microsoft Excel
  • Excellent written and oral communication skills
  • Experience with data visualization tools such as Tableau, SAS VA or MS Power BI an asset

Interpersonal Skills

  • Savvy problem solving skills
  • Works well with appropriate direction
  • Exceedingly detail oriented
  • Enthusiastic, proactive and highly professional

This job posting will remain active until the position is filled. Please submit your CV and cover letter via email to:

Ellie Wright, Admin & HR Assistant

ewright@whitecapsfc.com

 


 

Sales and Service

Our Sales and Service Department is always interested in hearing from the next great sales person!  Please click here for further information.