Spectator Information

Whitecaps FC Match Day Information

Vancouver Whitecaps FC matches take place at BC Place stadium. The following Match Day Guide is designed to ensure that your experience at BC Place is enjoyable and convenient.

Does your bag meet BC Place guidelines?

Please note that in compliance with MLS policy, bags (including coolers) larger than 14’’x14’’x6’’ will NOT be permitted into the stadium. Bags must fit into the sizing bin available at each gate. Oversized bags may be permitted for guests with medical needs and for parents caring for infants. All bags will be subject to a visual inspection upon entry.

Fans can check oversized bags at the bottom of Gate C (lot 457) on a first come, first serve basis. Bicycles can be stored at the Bike Valet at Gate E.

Enjoy the match!

BC Place

 ACCESSIBLE ENTRANCES AND FACILITIES

ACCESSIBLE ENTRANCES AND FACILITIES

All entrances except Gates F and G are fully accessible for Guests. A dedicated Accessible Drop-Off and Pick-Up is located at section 147 – see ACCESSIBLE DROP-OFF AND PICK-UP information below. Guests may request special wheelchair assistance upon arrival by informing BC Place staff at the gate.

Fans accessing the Pitchside Club seating can enter using the Accessible Drop Off located along Pacific Boulevard, or by using the elevator at sections 247 or 347 to access Section 147.

All concessions, seating levels and washrooms are accessible. In addition, family and universal washrooms are located on each concourse.

ACCESSIBLE DROP-OFF AND PICK-UP

The accessible drop-off/pick-up facility is located at section 147 of BC Place. Vehicles can access the drop-off/pick-up facility from street level on Pacific Boulevard. There is no parking at the drop-off/pick-up facility. Please see the parking map for directions and parking options.

ACCESSIBLE PARKING

Accessible parking is available at a number of parking lots near BC Place, serviced by:

EasyPark
Impark
Westpark

ACCESSIBLE SEATING

Guests with mobility challenges can now access virtually any vantage point in the seating area. Accessible seating platforms are integrated into the main stadium seating throughout the spectator bowl. One attendant ticket is available with each Accessible ticket purchased for the Accessible platforms to ensure all other guests with mobility restrictions can be accommodated. One seat will be provided for the Guest's assistant. In order to accommodate groups larger than two, please speak with your Whitecaps FC or Ticketmaster representative when purchasing your tickets. Your representative will work with you to seat your party as close as possible.

 ADDRESS

The stadium is located at 777 Pacific Blvd., Vancouver, BC, Canada V6B 4Y8

 ADMISSION

No discounts on the price of admission will be offered based on the time of your entry. The ticket price is the same whether you enter at the beginning or end of the match.

 ALCOHOL

Alcohol policies are in place to ensure all guests have a great and memorable time during their visit. For those who would like to consume alcoholic beverages, they are available at concession stands throughout the venue, as well as portable beverage stands. Provincial liquor laws prohibit guests from bringing alcoholic beverages into the stadium, and the only alcohol permitted on the premises must be purchased and/or dispensed by authorized stadium servers.

Policy guidelines:

  • Guests who appear to be under the age of 30 will be required to show approved identification
  • No guest will be served more than two alcoholic beverages at any given time.
  • Alcohol beverage sales will stop at the 70-minute mark during Whitecaps matches.

We encourage all fans to drink responsibly and consider all alternate modes of transportation available.

 ANIMALS

Only certified service dogs or service dogs in training will be allowed into the stadium. All other animals are prohibited.

 BABY CHANGING AREAS

Changing stations are located in washrooms throughout the stadium. There are also parent and gender neutral rooms available on Level 2.

 BAGS / BAG SEARCH

Please note that, in compliance with MLS policy, no bags larger than 14’’x14’’x6’’ are permitted into the stadium on Vancouver Whitecaps FC match days. Coolers are prohibited. Anyone with a bag that does not meet the designated requirements will be turned away at the gate. Special considerations will be made for guests with special medical needs and parents caring for infants.

Fans can check oversized bags at the bottom of Gate C (lot 457) on a first come, first serve basis. Bicycles can be stored at the Bike Valet at Gate E.

Event security is required to open all bags at the gates and at the Bag Check.

To help ensure the safety and security of everyone at BC Place, guests entering the venue will be required to participate in a screening procedure which may include the use of a hand-held metal detector. These procedures may include, but are not limited to, a more thorough search of persons and property as well as a pat down and bag search. Failure to participate in a screening will result in denial of entry.

Guests are asked to observe the following tips prior to arrival:

  • Please minimize the number of personal items in your possession
  • Allow extra time for entry to the venue
  • At entry, remove metal objects from pockets and hold them in your hands for inspection
  • If the metal detector alarm sounds, guests will be required to participate in a secondary screening prior to entering the venue
 BANNERS AND SIGNS / VISUAL DISPLAYS OF SUPPORT

For Whitecaps FC home matches, fans are permitted to bring approved tifo, signs, flags, and/or banners (collectively, “Visual Displays”) into the stadium to exhibit their support for the club provided they do not obstruct the view of guests or block stadium signage.

Visual Displays that are 4’ x 8’ or smaller and which are comprised solely of the Whitecaps FC or the Village logo, the Southsiders, Curva Collective or Rain City Brigade logos, Cascadia flags, a Canadian or US National Flag, province or state flags, or City of Vancouver flag do not need club pre-approval but are still required to enter through Gate G.

All other Visual Displays must be approved by the club prior to match day.

To ensure the safety and enjoyment of all fans, all Visual Displays must adhere to the following guidelines:

  • Approval is at the sole discretion of Vancouver Whitecaps FC.
  • All Visual Displays are to be event related and in good taste.
  • Visual Displays must not contain any commercial, political or religious messaging and must not be offensive, obscene, racist, discriminatory, disparaging towards any specific individuals or contain inappropriate language.
  • All Visual Displays must enter through Gate G.
  • All ticketholders, including any accompanying Visual Displays are subject to search upon entering the stadium.

To obtain approval for your Visual Display, please send an email, a minimum of one week prior to match day, with accompanying photo of your sign, flag or banner to tifoapproval@whitecapsfc.com

Approved Visual Displays will be issued a tifo sticker. The sticker can be picked up at the Whitecaps FC Gastown office and must be adhered to the back of the Visual Display at all times.

Any Visual Displays brought to the stadium that have not been approved will be confiscated on site and returned following the match.

 BIKE VALET & BAG CHECK

Safe and secure bicycle parking is provided by The Bicycle Valet (thebicyclevalet.ca), located at Gate EFans can check oversized bags at the bottom of Gate C (lot 457) on a first come, first serve basis. 

 CAMERA AND VIDEO EQUIPMENT

Personal photography is permitted in stadium, provided the images are for personal use only. Cameras larger than 6 inches (150mm) in length with lens attached are permitted. However, photographic support tools that may interfere with others' enjoyment of the match (tripods, professional lenses, etc.) are not permitted in the stadium.

Selfie sticks are not permitted in stadium.

Any audio or video recording is in violation of Major League Soccer policies.

 CELLULAR PHONES

The use of cellular phones is allowed at BC Place, provided the usage does not interfere with another guest’s enjoyment of the game. Bell is the Premier Founding Partner and Official Telecommunications Partner of Whitecaps FC. We encourage fans to check out their mobile services and phones at www.bell.ca.

 CHILDREN

Children age two and under will be admitted free as long as the child is sitting on an adult's lap. If a parent requests a physical seat for the child, he/she must purchase a ticket.

 CONCESSIONS

Centerplate, the food service provider at BC Place Stadium, offers a wide variety of meal choices in the concession stands from your classic hotdog, burger and fries to Vij’s curries, short rib poutine, house smoked meat sandwiches, bacon wrapped hot dogs and house made soups and panini. They take pride in producing items like chili, butter chicken, sushi, panini, soups, and salads in-house utilizing local products.

Whitecaps guests who upgrade to the Club Seats can choose from two Club Lounges that offer items like sushi, garden salads, D original hotdogs (a locally produced natural hotdog made specifically for BC Place), and charcuterie and cheese plates. Centerplate’s Chef also makes his own ketchup and mustard to compliment your favorite meal in this area.

 ELECTRONIC CIGARETTES AND VAPORIZERS

The stadium is a non-smoking facility. As such, there is no smoking on the stadium’s plaza or inside the gates. Smoking, or the use of alternative smoking devices, on BC Place property will result in eviction from BC Place without refund.

  FAN CODE OF CONDUCT

Major League Soccer, its Clubs and its venues are committed to creating a safe, comfortable, and enjoyable soccer experience for all guests in and around our stadiums and facilities.

MLS and its Clubs will immediately action the following behaviors as they represent a threat to the safety of the event:

  • Fighting and/or inciting others to fight or inciting unruly or disruptive behavior
  • Causing significant damage to property
  • Using (including on any sign or other visible representation) political, threatening, abusive, insulting, offensive language and/or gestures, which includes racist, homophobic, xenophobic, sexist or otherwise inappropriate language behavior Note: Threatening and/or abusive behavior directed towards other fans, players, officials or staff members will be subject to sanctions even if done outside the time period of a MLS-SUM event (including on Social Media)
  • Entering or attempting to enter the field, the field track, the tunnel or any otherwise restricted area
  • Possession or use of an unauthorized pyrotechnic device, smoke or firework, or attempting to introduce one inside the venue
  • Throwing any objects onto the field (including streamers)
  • Failing to follow directions from venue staff regarding compliance with the Fan Code of Conduct, stadium policies and emergency procedures
  • Declining to promptly return a ball that enters the stands
  • Inappropriate consumption of alcoholic beverages, which includes purchasing for, possession of, or consumption by a minor

The listed behaviors are prohibited based on safety, and violations will be subject to sanctions.

The Club may also sanction a supporter group for violations of the Fan Code of Conduct.

Level 1 Offenses

  • Fighting
  • Fan violence
  • Assaults/batteries on staff, vendors or other patrons
  • Using racial, sexual, xenophobic, and/or homophobic language (including on signs or visible representations) or gestures or conduct
  • Throwing objects, of any kind, towards the field, players, and/or officials
  • Causing significant damage to property
  • Provoking and/or inciting threatening or abusive behavior
  • Possession or use of an unauthorized pyrotechnic device, smoke, or firework, or attempting to introduce one inside the venue
  • Alcohol management – purchasing, or providing for consumption, alcohol for an underage minor Field intrusion onto the field of play or a designated Critical Area

SANCTIONS: Level 1 offenses are considered serious offenses. These will carry a ban ranging from six months to one year based on aggravating and mitigating factors.

An individual must provide a written request for readmission and participate in the online Fan Code of Conduct Education Class (FCEC) for his/her access to be reinstated.

Level 2 Offenses

  • Targeted using obscene or abusive language or gestures, or displaying any inappropriate sign or visible representation
  • Entering, or attempting to enter, any unauthorized area outside the designated critical areas
  • Alcohol management – excessive consumption of alcohol
  • Ignoring instructions by League, Club & Stadium staff
  • Refusing to return the match ball
  • Other misconduct where the venue is the victim, i.e. theft, scalping, minor property damage, etc.

SANCTIONS: Level 2 offenses carry a range of suspensions, depending on if they are the 1st or 2nd offense. Prior to the 1st penalty, individuals can be given a warning for their behavior.

  • 1st offense ranges from 1-3 games
  • 2nd offense ranges from 3-5 games

An individual who commits any two offenses in the category has to complete the FCEC before he/she can be reinstated. Any 3rd offense in a 12 month period will trigger a 1 year ban.

 

 FIRST AID

First Aid Stations and rovers are located throughout the concourse on level 2.

 GUEST FEEDBACK

Whitecaps FC values feedback from their fans. To relay your comments after a match, please e-mail  matchday@whitecapsfc.com or stadium@bcpavco.com. You can also reach us by phone at 604.669.9283.

 LOST AND FOUND

If you lose (or find) an item during the match, please report the loss (or bring the found item) to Guest Services in section 234 on level 2. If you realize you have lost an item after leaving the venue, please contact BC Place at:

BC Place Lost & found
Phone: 604-661-7303
Email: guestservices@bcplace.com

 LOST CHILDREN

Parents looking for a lost child should report to Guest Services located at section 234 on level 2 immediately.

 MERCHANDISE

Official Whitecaps FC merchandise is available at stores and kiosks on the concourse on level 2 and at the South West Club Lounge on level 3.

 METHODS OF PAYMENT

BMO MasterCard is the preferred method of payment for at all Whitecaps matches. BMO cardholders have special privileges through the BMO Power of Blue incentives. Win access to exclusive match experiences such as the BMO Official Coin Toss, the BMO Move of the Match and the Post-Match Kick by showing your BMO MasterCard or debit card at the BMO Power of Blue line, located at Gate A.

As part of the improvements to the speed-of-service, debit payments are no longer available at food and beverage concession stand locations. Credit cards and cash are accepted at all food and beverage concession stands. For guests who require debit as a payment method, ATM machines are located on the concourse at sections 212, 216, 225, 235, 246 and 250, on suite level at section 343, and in the food court at section 112. All ticketing and merchandise locations throughout the stadium continue to accept debit, credit card and cash.

 MOBILE TICKETING

For the 2019 season, we have removed the ability to print tickets. Moving to paperless, mobile tickets is part of our effort to minimize ticket fraud and ticket duplication on matchdays.

Click here for information on accessing your tickets

 NO SMOKING POLICY

The stadium is a non-smoking facility. As such, there is no smoking on the stadium’s plaza or inside the gates.

 OUTSIDE FOOD

Outside food or drink is not permitted into the stadium. Special considerations will be made for infants (i.e. bottles and unopened baby food), and for medical reasons.  Any outside food or beverage will have to be consumed or disposed of at the gates.

 PARKING

Pay parking is available in multiple lots close to the stadium. All paid and unpaid guests requiring accessible parking should proceed to Impark Lot 457 (adjacent lot, closer to Rogers Arena).

Parking

 PROHIBITED ITEMS
  • Stolen tickets
  • Bags, Luggage, Containers or Coolers larger than 14’’x14’’x6’’ (see bag/bag search policy above)
  • Outside food or beverages (exceptions may be made for medical reasons)
  • Helium balloons
  • Weapons of any kind
  • Anything that could be used as a weapon or as a projectile
  • Cowbells
  • Fireworks, flares, or other pyrotechnics
  • Hoverboards or drones
  • Alcoholic beverages of any kind, narcotics or other illegal stimulants
  • See visual displays of support for flag,  banner, and pole policies
  • Any sort of animals other than trained guide dogs for the visually impaired
  • Any promotional or commercial materials not pre-approved by management
  • Spray cans, corrosive, flammable substances, dyes or receptacles containing substances which are harmful to health or are highly flammable
  • Mechanically-operated instruments which produce an excessive volume of noise such as megaphones, air or gas-powered horns
  • Laser pointers
  • Vuvuzelas and horns
  • Masks can be worn to the match; however, they must be removed upon arrival at the stadium gates, on the concourse, and can ONLY be worn while in your seats.
  • Computer or other devices used for the purposes of transmitting or disseminating sound, pictures, descriptions or results of the events via the internet or other forms of media
  • Other objects which could compromise public safety and/or harm the reputation of the Event
  • Skateboards, rollerblades, and bicycles are not allowed and will not be stored
  • Selfie Sticks are not allowed but can be checked in at Bag Check
 PROJECTILES

Any individual who throws, tosses, or otherwise projects any object in the stands, onto the pitch, or in the direction of another spectator, will be immediately removed from the stadium. Thrown objects will become the property of Vancouver Whitecaps FC and will be returned to their owner only at the sole discretion of Vancouver Whitecaps FC and the stadium.

 RE-ENTRY

Re-entry is not permitted at the stadium.

 STADIUM ROOF

As soccer is primarily an outdoor sport, Whitecaps FC – in coordination with BC Place – open the stadium’s retractable roof for all matches. In the case of extreme weather (heavy rain, freezing temperatures, etc.), a decision to close the roof may be made. If the weather is questionable, the club will typically confirm the roof’s status about four hours prior to kickoff. Fans can check for updates on match day using the club’s Facebook and/or Twitter handle. It’s always best to prepare for an outdoor experience when attending Whitecaps FC matches at BC Place! – bring a jacket or sweater on cool Spring or Fall match days, and have sunscreen, a hat, and sunglasses with you during the hot summer months!

 STROLLER PARKING

Stroller parking is available at section 225.

Vancouver Whitecaps FC is not responsible for any lost or damaged items. If a stroller parking ticket is lost, proof of identification must be provided in order to claim the stroller.

Stroller parking is available from gate opening time to a half hour after the final whistle. If no strollers are dropped off, stroller parking will close at halftime.

 UNUSED TICKETS

Season Ticket holders are encouraged to contact their Whitecaps Account Manager prior to any game to go over options available for tickets that may be going unused. Tickets can be donated to the Kids Up Front Foundation (www.kidsupfrontvancouver.com) on your behalf so that no seats are left empty.

 WHEELCHAIR ASSISTANCE

WHEELCHAIR ASSISTANCE

BC Place provides a limited number of wheelchairs for guest use if required. At this time, BC Place does not have wheelchair storage space available. Level 3 suites have removable seats to allow for wheelchair seating. Please contact BC Place prior to your event at 604-661-3434 or guestservices@bcplace.com and stadium staff will prepare your suite for you.