Position Title: Billet Program Coordinator

Location: Christine Sinclair Community Centre & National Soccer Development Centre 

Terms: Part-time, Permanent

We are looking for a new team member to join Vancouver Whitecaps FC in the position of Billet Program Coordinator. The Billet Program Coordinator is responsible for providing the day-to-day coordination of the club’s Billet Program for players in the MLS Academy and Girls Elite Academy.

Role Responsibilities:

General Duties

  • Coordinate all day-to-day aspects of the Billet Program and act as a liaison between the player, host family and the club
  • Provide updates, recommendations, and player wellbeing concerns to leadership
  • Build and maintain he club/player/host family relationships and provide support to all parties through regular communications and interaction
  • Keep players, families and host families regularly updated on club news and initiatives
  • Assist with the administrative support and reporting for the Billet Program
  • Assist with the transition of players during the pre-season and at the end of the season
  • Work with department leadership to ensure we are:
    • Providing a safe environment for players to live, study and play
    • Providing support and education in the areas of Safe Sport, nutrition, and general life skills
    • Maintaining the integrity of all policies and procedures within the Billet Program Handbook and all related club policies

Host Family Recruitment and Relationship Management

  • Assist with the annual promotional plan to solicit Host Families
  • Assist with the application and recruitment process for Host Families
  • Assist with the review of Host Family applications and follow up with potential Host Families to arrange for further discussion, meeting/interview, and in-home visits
  • Conduct Host Family interviews and detailed home inspections prior to making final recommendations to leadership
  • Follow up with selected Host families to work through the onboarding process
  • Develop and maintain relationships with Host Families
  • Conduct follow-up meetings, annual in-home meetings and reviews with all Host Families and forward any issues or concerns to leadership
  • Assist with any conflict resolution and mediation between Host Families and players
  • Make recommendations on the annual renewal, or termination, of Host Families

Player Placement and Relationship Management

  • Conduct player (and parent) interviews to best match players with host families and assist through the transition and onboarding period
  • Assist with the delivery of a pre-season introduction meeting for players and host families, including a tour of facility
  • Check in with players/parents on a regular basis and schedule meetings as required
  • Work with the club to provide players with comprehensive social-emotional and wellness support
  • When required, assist with any conflict resolution and mediation between Host Families and players


In addition to bringing a commitment to Vancouver Whitecaps FC vision and values, the ideal candidate will require degrees of demonstrated experience as follows:

  • Degree, diploma or certificate in education, social work, counselling, or related discipline
  • Minimum two years’ experience working with homestay programs or other relevant environments
  • Must champion Safe Sport and be willing to participate in Safe Sport training
  • Must enjoy building relationships, interacting with people, and helping young aspiring student-athletes to succeed in the classroom and on the pitch while living away from home
  • Excellent written and oral communicator who is proficient with computers and the Microsoft Office suite
  • Learns extremely quickly; can understand any challenge and quickly work to constructively resolve
  • Experience with high-performance sport is an asset
  • Must complete a Vulnerable Sector Check and additional background screening
  • Must successfully complete MLS Safe Sport training


  • First class facilities at the National Soccer Development Centre & Christine Sinclair Community Centre
  • Training and support available to help develop your career 
  • 100% employer paid premiums for the extended health and dental plan  
  • Heavily discounted game day tickets 
  • Become involved with Vancouver’s most exciting sporting environment 

Whitecaps FC believes that diversity and inclusion are critical to our success, and we seek to recruit, develop, and retain the most talented people from a diverse candidate pool. This includes but is not limited to people of colour, Indigenous people, persons with disabilities, and persons of any sexual orientation or gender identity. Should you require any accommodation throughout the recruitment process, please do not hesitate to contact our People & Culture department. 

If you are interested in applying for this role, please apply using this link: Billet Program Coordinator

We thank all applicants for their interest, however only those selected for further consideration will be contacted. 

No recruiters or agencies, please.